Our Commitment to Your Privacy
At QuickFixer, our business is built on trust. That trust begins with respecting your privacy and being transparent about how we handle your information. This policy explains in simple terms what information we collect, why we need it, and how we protect it.
1. What Personal Information Do We Collect?
We only collect the information we absolutely need to provide you with an accurate quote and an excellent service. This includes:
- From All Visitors: We may collect basic, anonymous usage information through cookies to understand how our site is being used and how to improve it.
- When You Request a Quote: We collect the information you provide in our contact forms, such as:
- Your Name
- Your Email Address
- Your Phone Number (optional)
- The Address of the service location
- The Description and any Photos/Videos you upload of the problem.
We do not collect sensitive financial information like credit card numbers directly on our site. All payments are handled by secure, certified third-party payment processors (like Stripe or PayPal).
2. How Do We Use Your Information?
We use your information for clear and specific purposes:
- To Provide Our Service: To analyze your request, prepare an accurate quote, contact you about it, and send our technician to the right location.
- To Communicate With You: To respond to your inquiries, send you your quote, confirm your booking, and provide updates on your service.
- To Improve Our Website: To understand which parts of our site are most useful and to improve the overall user experience.
We will never sell your personal information to third parties.
3. Who Might We Share Your Information With?
To run our business efficiently, we rely on a few trusted third-party services. We only share the information necessary for them to perform their function. These include:
- Our Technicians: Our qualified technicians will receive your name, address, and details of the job in order to perform the service.
- Scheduling Tools (e.g., Calendly): To allow you to book a service time online seamlessly.
- Payment Processors (e.g., Stripe, PayPal): To process payments for our services securely.
- Website Analytics (e.g., Google Analytics): To analyze website traffic anonymously.
This Privacy Policy does not cover the privacy policies of these third-party services. We encourage you to review their policies if you have concerns.
4. How Do We Keep Your Information Secure?
We take practical and reasonable measures to protect your information. Access to your personal details is restricted to qualified employees and technicians who need it to do their job. While we strive to maintain a secure site, no electronic communication is 100% impenetrable, but we are committed to keeping your data as safe as possible.
5. Cookies
Yes, we use cookies. These are small files that help our website function correctly (like remembering you’re logged in) and allow us to gather anonymous data about visitor traffic. They help us make our website better for you.
6. Your Choices and Rights
You are in control of your information. You have the right to:
- Access, Update, or Correct your personal information at any time.
- Opt-out of receiving any marketing communications from us.
- Request the Deletion of your personal information from our database.
To do any of these, please simply contact us at privacidade@quickfixer.me.
7. Changes to This Policy
We may update this policy from time to time. If we do, we will post the changes on this page.
8. A Note on Our Testimonials
All testimonials you see on our site are from real, satisfied clients. However, to protect their privacy and identity 100%, we always change the names and sometimes the specific location. The story is real, the person is protected. That’s our commitment.